Privacy policy

1. Privacy Statement

The European General Data Protection Regulation (2016/679), hereafter referred to as “GDPR”, specifies the rights of persons whose data is used and what the duties are of the authorities or companies using data. The GDPR also applies to any data collected through this website.

Contact details

Phanes Energy DMCC (the "Company" or "we" or "us") is the data controller having the registered address at Unit No 3, DMCC Business Centre, level No 5, Jewellery & Gemplex 2, Dubai, United Arab Emirates. Phanes Energy DMCC is part of Phanes Group of entities (“Group Companies”).

Our website may include links to third party websites, plus-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you.  We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.

For any further information regarding this Privacy Statement, advice or guidance, please email info@phanesgroup.com


2. Personal information

We treat any personal information we receive through our website with due care, operating fully within the framework of GDPR. This Privacy Statement explains the type of information that we  collect through our website (www.phanesgroup.com) and what this information is used for.

This Privacy Statement can be amended from to time to time if new developments make it prudent to have it revised.


3. The types of collected personal information

We collect personal information, for example, if you request information, or request services, whether through registration, enquiry or contact forms, direct interactions etc. We may also collect and process personal data regarding people connected to you, either by way of professional (or other) association or by way of family relationship.

We collect your personal information from the following sources, as not all of the personal information we hold, will always originate directly from you.

  • personal information which you give to us;
  • personal information we receive from third party sources.


4. The use of personal information

We use the information we receive from you solely for the purposes for which it is intended and will never offer any unsolicited information and/or services.

Your data is processed in a diligent manner and in accordance with GDPR. Your personal data is used solely for the purpose for which you made it available.

We collect personal data for the following reasons:

  • Our business relationship with you or any third parties referred or associated to you;
  • Legal obligations with regards to the applicable law, and regulations such as (but not limited to):
    • The Prevention of Money Laundering and Financing of Terrorism
    • Sanctions regulations
  • Tax regulations;
  • Administration;
  • Communicating with you as necessary in connection with our services and/or our business relationship;
  • Marketing (newsletters, updates, invitations and requested information);
  • Internal purposes such as management information, development of services, operations, development of staff;
  • Monitoring and recording telephone and electronic communications and transactions:
    • for quality, business analysis, training and related purposes in order to improve service delivery; and
    • for investigation and fraud prevention purposes, for crime detection, prevention, investigation and prosecution of any unlawful act (or omission to act).
  • Liaising with or reporting to any regulatory authority (including tax authorities) with whom we are either required to cooperate or report to, or with whom we decide or deem it is appropriate to cooperate in relation to tax matters;
  • Hosted services.


5. Legal grounds for the processing

We process personal data based on one of the following legal grounds:

  • Approval;
  • Based on an agreement or for the conclusion of an agreement;
  • A legal obligation.


6. Sharing Personal Information

As mentioned above, depending on the circumstances, we may need to share your personal data with third parties. There are also legal obligations that require us to disclose personal data to third parties.

We can share information for the purposes mentioned above with:

  • Within Phanes Group and Group Companies;
  • Business partners, investors or representatives;
  • Third-party service providers, (including banks, financial institutions or other third-party lenders, IT service providers, auditors and legal professionals) to facilitate the running of our business;
  • Third parties for fulfilment of legal requirements.

If we choose to process your personal data for any purpose incompatible with those described in this Privacy Statement, we will provide you with appropriate information at the point where you come across those additional purposes in order to obtain your consent (where required) or are able to satisfy our legal obligations, prior to commencing any such additional processing activities.

You have the right to view your details, you may amend them or have them deleted. You may oppose the handling of your personal information and revoke your consent at any time. If you wish to modify or delete your personal data, or want to know what personal data is stored on your behalf, please send us a message to the address mentioned above or email at info@phanesgroup.com


7. Complaints

For any complaint about how we handle your personal data, please send us an email to info@phanesgroup.com and we will make efforts to you find a solution. If this is not possible, you can always contact the Supervisory Authority. 


8. Cookie statement

Our website uses analytical cookies. These cookies have little to no impact on your privacy.